Innovation is mostly about changing mundane things which can aggregate into big results. The notion that one stares out the window seeking a blinding flash of inspiration is a myth. Big-bang breakthroughs are rare, particularly in a heavily regulated environment. Nonetheless, innovation does and must occur in local government.
“The most obvious area for positive change is found in process innovation – looking at seemingly mundane processes and making positive changes. This allows anybody in a municipality to examine how they’re doing things and consider a better way. In an environment crying out for improved efficiencies to lift service delivery while finding ways to do more with less funding, innovation is essential”, says Executive in the Municipal Manager’s office, Dr Hugo Brand.
Can innovation be taught?
“Yes, it can. It involves embedding problem-solving, analytical, and adaptability skills. Some people may have a natural inclination for innovation while others can develop these skills through learning, experience, and training”.
Innovation can also be institutionalised.
“It can be built into KPA’s. For example, a requirement for an official to propose at least one well researched change in a period of review. And a natural motivator is acknowledgement.“
“The challenge for municipalities is clear – find ways to improve efficiencies and service delivery, whether that’s for internal ‘clients’ or residents and investors. Innovation should not solely belong to the executive and management team of a municipality. It should be a trait common to all officials”.
Dr Hugo Brand
Executive in the Municipal Manager’s Office.
Weskus Distrik.
